Refund policy

Neubo Ltd · Last updated: March 2026

1. Our Returns Policy

We want you to be completely satisfied with your Yeubo order. If you are not satisfied, please read the following policy carefully.

2. Eligibility for Returns

Due to the nature of our products as consumable food supplements, we can only accept returns under the following conditions:

• The return is requested within 14 days of the date of delivery

• The product is unopened and the original plastic tamper-evident seal around the tub is fully intact and undamaged

• The product is in its original packaging and in a resaleable condition

We are unable to accept returns of any product where the tamper-evident seal has been broken or removed, for hygiene and safety reasons. This applies even if the product has not been used.

3. How to Request a Return

To initiate a return, please contact us at hello@yeubo.com within 14 days of receiving your order. Please include:

• Your full name and order number

• The reason for your return

• A photograph showing the intact tamper-evident seal

We will respond within 2 working days with return instructions. Please do not send any items back before receiving confirmation from us.

4. Return Postage

The cost of return postage is the responsibility of the customer unless the item is faulty or was sent in error. We recommend using a tracked postal service for your return, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome. If your return is approved, a full refund will be issued to your original payment method within 5-10 working days. Please note that original shipping costs are non-refundable.

6. Faulty or Damaged Items

If you receive a product that is damaged, faulty, or incorrect, please contact us at hello@yeubo.com within 48 hours of delivery with a description and photograph of the issue. We will arrange a replacement or full refund at no cost to you, including return postage where applicable.

7. Subscription Cancellations

You may cancel your subscription at any time via your account settings or by contacting us at hello@yeubo.com. Cancellations must be made before your next scheduled billing date to avoid being charged for the following period. We are unable to refund subscription orders that have already been dispatched unless they meet the return conditions outlined above.

8. Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you have any questions about your rights, please visit citizensadvice.org.uk.