Shipping policy

Neubo Ltd · Last updated: March 2026

 

1. Where We Ship

We currently ship to addresses within the United Kingdom only. We do not currently offer international shipping. If you are based outside the UK and would like to be notified when international shipping becomes available, please contact us at hello@yeubo.com.

 

2. Shipping Method

All orders are dispatched via Royal Mail 48-Hour Tracked. You will receive a tracking number by email once your order has been dispatched, allowing you to monitor your delivery through the Royal Mail website.

 

3. Delivery Timeframes

We aim to dispatch all orders within 1-2 working days of receiving your order. Once dispatched, Royal Mail 48-Hour Tracked typically delivers within 2-3 working days. Please note that delivery timeframes are estimates and may be affected by Royal Mail service disruptions, bank holidays, or high-demand periods.

Estimated delivery time from order: 3-5 working days.

 

4. Shipping Costs

We offer free shipping on all orders. There are no minimum order requirements.

 

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number. You can track your order at royalmail.com/track-your-item.

 

6. Subscription Orders

Subscription orders are dispatched on a recurring basis in line with your chosen delivery frequency. You will receive a dispatch notification email each time a new order is sent. If you need to update your delivery address, please do so before your next scheduled dispatch date via your account settings or by contacting us.

 

7. Missing or Delayed Orders

If your order has not arrived within 7 working days of your expected delivery date, please contact us at hello@yeubo.com and we will investigate with Royal Mail on your behalf. Please note that Royal Mail considers a parcel lost only after 10 working days from the expected delivery date.

 

8. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. Neubo Ltd cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, please contact us immediately at hello@yeubo.com and we will do our best to amend it before dispatch.